4.3.1.1 OUCSS-CCB Manage Payments : OUCSS-CCB Manage Payments Detailed Process Model Description : 6.7 Contact Customer

6.7 Contact Customer
Reference: OUCSS-CCB Manage Payments Process Model - Page 5 for the associated business process diagram.
Actor/Role: CSR
Description: CSR contacts customer to manually process payment. See process 3.4.1.1.CCB Manage Customer Contacts for details.

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