Reference: OUCSS-CCB Manage Payments Process Model - Page 2 for the associated business process diagram.Actor/Role: CC&BDescription: An Overpayment SA is created for excess credit over the amount of the account's payoff balance dependent on overpayment distribution defined on Customer Class. The credit on the Overpayment SA may be transferred to other Service Agreements the next time the Account bills. This process is the same for online as well as automated batch processing.
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