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Oracle Utilities Customer Self Service Release 2.1.0
Brief Description
Actors/Roles
Business Process Diagrams
OUCSS-CCB Manage Payments Detailed Process Model Description
1.1 Establish and Maintain Self Service User
1.2 Review Accounts
1.3 Select Account
1.4 Request to Make Payment
1.5 Redirect Request for One-Time Payment
1.6 Process Payment
1.6.1 Update Account Payment Information
1.7 Request List of Self Service Payment Methods
1.8 Retrieve and Send Payment Methods
1.9 Select Payment Method
2.0 Request Payment Method Details
2.1 Retrieve and Send Information Required for Payment
2.2 Populate Required Payment Details
2.3 Validate Populated Data
2.4 Confirm Payment Details and Submit Payment Request
2.5 Send Payment Request
2.6 Create One Time Payment Task in Pending Status
2.6.1 Send Confirmation ID
2.6.2 Receive Confirmation and Generate Message
2.6.3 Receive Confirmation
2.7 Transition to In Progress State
2.8 Apply Credit to Specific Defined SA
2.9 Apply Credit to Overpayment SA
3.0 Create Overpayment SA
3.1 Freeze Payment(s)
3.2 Create Financial Transaction(s)
3.3 Manage Severance Process
3.4 Write Off Uncollectible Receivables
3.5 Create To Do
3.6 Transition to Error Status
3.7 Transition to Complete Status
3.8 Send Confirmation Email
3.9 Receive Email
4.0 Request to Setup Auto Payment
4.1 Redirect Request for AutoPay
4.2 Setup Auto Payment
4.3 Request List of Self Service Auto Payment Methods
4.4 Retrieve and Send Auto Payment Methods
4.5 Select Auto Payment Method
4.6 Request Auto Payment Method Details
4.7 Retrieve and Send Information Required for Auto Payment
4.8 Populate Required Auto Payment Details
4.9 Update Auto Payment Details
5.0 Request Disable of Auto Payment
5.1 Send Auto Payment Details
5.2 Create Auto Payment Task in Pending Status
5.3 Transition to Process Status
5.4 Update Account Information with Auto Payment Data
5.5 Disable Auto Payment
5.6 Transition to Complete Status
5.7 Transition to Error Status
5.8 Request Latest Alerts
5.9 Process Request
6.0 Check Alerts for Account
6.1 Send Response
6.2 Process Response
6.3 Review Alerts
6.4 Evaluate Error and Work To Do
6.5 Send Payment Failure Email
6.6 Receive Email
6.7 Contact Customer
6.8 Provide Additional Details